Why can't we all just get along?
The dark side of human nature
Why we secretly love to hate
Three ideas that can change your life
Diagnosing your relationship
How good is your relationship? : the relationship satisfaction test
Good communication vs. bad communication
How we control other people
How to develop loving relationships with the people you care about
The five secrets of effective communication
Thought and feeling empathy?
Inquiry : "did I get that right?"
Stroking : "I it" vs. "I thou" relationships
Putting it all together : solutions to common relationship problems
Making the five secrets work for you
Mastering the five secrets
Using the five secrets in real time : the intimacy exercise
Intimacy training for couples : the one-minute drill
Common traps and how to avoid them
"Help! the five secrets didn't work!"
Helping and problem-solving
Hiding your head in the sand : conflict phobia and anger phobia
Apologizing : "Can't I just say, 'I'm sorry'?"
Submissiveness : "I must please you"
Resistance revisited : "why should I have to do all the work?"
Changing the focus : is there an elephant in the room?
Positive reframing : opening the door to intimacy-and success
Multiple-choice empathy : how to talk to someone who refuses to talk to you.
